Refund and Returns Policy

At KITI GOODS SDN BHD, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely satisfied with your order, we’re here to help.

1. Return Eligibility
We accept returns under the following conditions:

The item is defective, damaged, or incorrect upon delivery.

The return request is made within 7 days of receiving the item.

The item is unused, in its original packaging, and in resalable condition.

Items that do not qualify for return include:

Sale or clearance items

Perishable goods (if applicable)

Custom or personalized items

2. How to Request a Return
To initiate a return, please contact our customer service at:

📧 sales@kitigoodsshop.com
📞 017-484 3782

Include the following information:

Order number

Reason for return

Photos of the defective/damaged item (if applicable)

Once approved, we will provide you with the return instructions.

3. Return Shipping
For defective, damaged, or incorrect items, return shipping costs will be covered by us.

For other return reasons (e.g., change of mind), return shipping costs are to be borne by the customer.

Please use a trackable shipping service when returning items. We are not responsible for lost or undelivered return parcels.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed within 7–14 business days to your original payment method.

Note: Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out to us:

📧 sales@kitigoodsshop.com
📞 017-484 3782